FAQ

Live Escape Games/ Escape Rooms is a kind of break out game. You and your team have 60 minutes to break out of a room where you have been locked in. The games are inspired by computer games, where the plot is to find your way through mystical rooms and mazes by solving riddles and puzzles.

Our games are very suitable for team events and company days out. You work together in teams of 4-8 players, and our games call for teamwork, where communication and creative thinking is the key. Everybody can join in as participating does not require any physical activity. The entire experience takes around 1.5 hours.

We have three locations just 5 mins. apart. The are all within 10 mins walking distance from Nørreport Station. Each site has several Escape Rooms and themes. You can find our addresses and a map at the bottom of this page.

Find our prices by clicking "book" in the top-right corner.

We have a no-show fee of DKK 500 (DKK 700 for Virtual Reality)
The fee is only deducted if you do not arrive for your booking or you cancel or move your game with shorter notice than 7 days before the event. You are free to change the number of participants as long as you stay within the min. and max. capacity of the room(s) you have booked.

Normally, you pay in the shop for the number of players you are on arrival. You can pay by card, cash or by Mobile Pay.

Bigger (10+ people)company groups: We send you an invoice, there are no refunds if you end up being fewer players than what arranged.

Yes, we have different kinds of beer and soda. You cannot bring drink with you into the room, but you are welcome to enjoy them before or after your game :-)

We ask you not to be under the influence of alcohol when entering our rooms since your ability to think clearly and solve puzzles is essential when playing. Drunk participants will be denied access to our rooms.

You should always arrive at the time stated in the reservation. This is because the game itself takes max. 60 min, and with introduction and time to round off, the whole visit will last approximately 1½ hour from arrival to departure.

Escape Rooms are very safe, and everyone can participate. Being locked in a room for an hour can be a little uncomfortable for some, but we monitor the game with both video and audio the entire time and can, at any time, let you out if you need to. In case of emergencies, all games also have exit buttons in the room that allow for a quick exit. In addition, for safety and security reasons, the rooms will not actually be locked. The games are built around a mission you have to solve, so walking out to get some air for a couple of minutes will not break or ruin the game. In our experience, 99,9% of players forget any claustrophobic feelings as soon as the game starts because they get immersed in the spirit of the game and are focused on solving the riddles with their teammates.

Fire: An Escape Room burned down in Poland on the 4^th of January 2019. It was a tragedy that affected everyone in the field. The circumstances of the case were very particular in that a gas container was used for indoor heating.

We will shortly address what we do in terms of fire safety:

Our rooms and offices are spacious, and we have good and clearly marked fire escape routes. We have max. 24 players distributed on 200 m². Our gamemasters sit just outside the rooms and monitor all guests with video and audio through two independent systems. We have smoke alarms installed in all games, as well as firefighting equipment and clearly marked exits. We have no real candles or anything particularly flammable in our games. All our rooms remain unlocked and can easily be escaped by opening the door and pressing the EXIT button for our magnet locks.

If you have any questions, you are welcome to write to us at info@escape-cph.dk.

Yes. However, our system can only handle one booking in the same time slot at the time. So just book and repeat the procedure. Of course, you are also always welcome to call us.

We have chosen to replicate three of our themes/games. Game I and II are identical and are located in two different rooms at the same address. That way, both rooms can be booked and played simultaneously.

If you want to book a game for today or tomorrow, you have to call us directly on +4542909191. We have to check if we have the capacity and the correct amount of gamemasters available.

It does not cost anything to cancel a booking 7 days before your booking. If you cancel later it cost you 500 DKK. You can easily cancel a booking by clicking on the link in your booking confirmation email from escape-cph.dk. If you are fewer or more people than previously stated, it is not a problem as long as you keep to the minimum or maximum number of players required for the games you booked.

At least one player should be able to understand messages and information in either Danish or English.

You have to be minimum 13 years old to play our Virtual Reality game. 10% of our customers experience motion sickness when playing the game, so please be aware of this when booking a VR game. Furthermore, people with epilepsy are not recommended to play VR games. See Oculus Rifts health and safety warnings here.

Most of our Escape Rooms can be played by 4 - 8 players.

Groups of 8 players or more can book additional rooms to accommodate everyone. At maximum capacity we can host 86 players.

Payment for the minimum number of players is required i.e company policy. This means that if you are three players, who wish to play a game with a minimum of four players, you will have to pay for four players.

Virtual Reality (VR) experiences can be played by 2 players. 

If you are 3 people in a team you can play "The Rouge General" or "HACKED!" or our VR escape rooms. If you are just two people, its only VR that's available. 

Our rooms are designed for people aged 15 or more. Children under 15 years old can still participate, but only if accompanied by adults. Children under 12 years old can join in for free and are not seen as players regarding the minimum and maximum number of players recommended for each game.